You may return most new, unopened orders within 15 days of delivery for a refund or exchange. Custom orders cannot be returned. If you received the wrong product due to our error, Tree In A Box will cover the cost of return shipping. Contact Tree In A Box at email@example.com prior to shipping your return to get further return details. Please include a copy of your order receipt with your return.
Returns are subject to a 15% restocking fee.
Please allow up to four weeks to receive your refund.
We can ship to virtually any address in the US and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Canadian orders require a phytosanitary certificate to be obtained from the USDA. Orders to Canada are assessed a $61.00 handling fee to cover the cost of this certificate.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.